Vipa Library & Office Supplies ships Australia-wide, including metropolitan, regional and rural locations. Whether you're located on the Mornington Peninsula, interstate or in a remote area, we can deliver your library and office supplies directly to your door. We proudly supply customers across Australia, including schools, public libraries, councils, childcare centres, businesses and members of the general public.

Orders are typically dispatched within one business day. Delivery times will then vary depending on your location and the shipping service selected. Once your order has been dispatched, tracking details will be provided where available.

Yes. Vipa offers discounted shipping rates on eligible bulk orders. If you're placing a large order for a school, library, council or business, please contact us for a tailored freight quote.

Yes. Once your order has been dispatched, tracking details will be provided where available, allowing you to monitor your delivery's progress. If you have any questions about your shipment, please don't hesitate to contact us and we'll be happy to assist.

Yes. We regularly deliver directly to schools, municipalities, childcare centres and libraries across Australia.

Yes. We understand that schools and libraries often prefer deliveries during school holidays or at other convenient times.

If you need your order urgently, we can arrange Express Post where available. Alternatively, we're happy to hold your order and dispatch it at a later date to better suit your schedule. Simply let us know your preferred delivery timeframe when placing your order.

Contact our team at sales@vipalibrarysupplies.com.au or call (03) 5987 2872 with your order number and photos of the issue. We'll arrange a replacement or suitable resolution within one business day.

If your order hasn't arrived within the expected delivery timeframe, we recommend checking your tracking information first, as it will often provide the latest delivery update.

If your parcel appears to be significantly delayed, please contact us. We'll investigate the delay on your behalf and, where necessary, lodge an enquiry with the carrier to help locate your shipment as quickly as possible.

At Vipa Library & Office Supplies, we pride ourselves on supplying high-quality products. While we are not required to provide a refund or replacement if you change your mind, you are entitled to a repair, replacement or refund if an item has a significant issue under Australian Consumer Law.

A product may be considered to have a significant issue if it:

• Has a defect that would have affected your decision to purchase it if you had known about it.
• Is unsafe to use.
• Differs significantly from its description or sample.
• Does not perform as advertised or as requested and cannot be easily repaired.

If the issue is not considered significant, we'll repair the product within a reasonable timeframe. If it cannot be repaired or isn't repaired within a reasonable period, you can choose either a replacement or a refund.

Contact our customer service team at sales@vipalibrarysupplies.com.au or call (03) 5987 2872 with your order number and proof of purchase. We'll assess the issue and guide you through the next steps.

Yes. Please keep your invoice or other proof of purchase, as it is required when requesting a repair, replacement or refund.

Vipa Library & Office Supplies accepts a range of secure payment methods, including Visa, Mastercard, PayPal and EFT (Electronic Funds Transfer). All online payments are processed securely, making it easy and convenient to place your order.

Yes. We welcome purchase orders from schools, libraries, councils and other approved organisations.

Simply select Pay by Invoice at checkout and include your purchase order details where applicable. Your order will be dispatched with an invoice, with payment due by the invoice due date in accordance with our trading terms.

Yes. Checkout is processed through a secure, encrypted payment system, and Vipa does not store your full card details.

Yes, provided your order has not yet been dispatched. If you need to make changes or cancel your order, please contact us as soon as possible. We can usually accommodate changes within a few hours of your order being placed and before it leaves our warehouse.

If your order has already been dispatched, it can still be cancelled; however, the cost of returning the goods will be the responsibility of the purchaser. If you wish to add to or amend an order after dispatch, we are happy to assist, but additional shipping charges may apply.

Yes. We offer competitive pricing on bulk and recurring orders for schools, libraries, councils, childcare centres and other organisations.

If you're placing a large order or purchase regularly, please contact us for a personalised quote. We'll work with you to provide the best possible pricing and, where applicable, discounted freight options.

Yes. Once your order has been placed, you will receive an order confirmation email. An invoice will also be provided for your records.

If you have selected Pay by Invoice, a copy of the invoice will accompany your order, with payment due by the invoice due date in accordance with our trading terms.

Yes. All prices displayed on our website include GST, so the price you see is the price you pay (plus any applicable shipping charges).

A tax invoice showing the GST component will be provided with your order for your records.