Privacy Policy

Vipa Library & Office Supplies is dedicated to delivering quality services and this policy outlines our commitment to manage your Personal Information responsibly.

We comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles dictate how we collect, use, disclose, store, secure, and dispose of your Personal Information. You can find a copy of the Australian Privacy Principles on The Office of the Australian Information Commissioner’s website at https://www.oaic.gov.au/.

What is Personal Information and Why Do We Collect It?

Personal Information refers to information or opinions that can identify an individual. Examples of the Personal Information we collect include names, addresses, email addresses, phone numbers, and fax numbers.

We obtain this Personal Information through various means, such as phone and email correspondence, our website www.vipalibrarysupplies.com.au, media publications, publicly available sources, cookies, and from third parties. We do not guarantee the accuracy of links or policies of authorized third parties.

We collect your Personal Information primarily to provide our services, inform our clients, and for marketing purposes. We may also use your Personal Information for related purposes where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing and marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will explain, when appropriate, why we are collecting it and how we intend to use it.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes information or opinions about an individual's racial or ethnic origin, political opinions, religious beliefs, membership in trade unions, criminal records, or health information.

We will only use your sensitive information:

• For the primary purpose for which it was collected.
• For a closely related secondary purpose.
• With your consent, or when required or authorized by law.

Third Parties

Where reasonable, we will collect your Personal Information directly from you. However, in certain circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are aware of the information they provided.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

• To third parties with your consent for use or disclosure.
• When required or authorized by law.

Security of Personal Information

We store your Personal Information in a manner that protects it from misuse, loss, and unauthorized access, modification, or disclosure. When your Personal Information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. However, most of your Personal Information will be retained in client files for a minimum of seven years.

Access to Your Personal Information

You have the right to access the Personal Information we hold about you and to update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Vipa Library & Office Supplies does not charge for access requests but may impose an administrative fee for providing copies of your Personal Information. To protect your information, we may require identification before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important for us to keep your Personal Information up to date. We will take reasonable steps to ensure that your information is accurate, complete, and current. If you find any inaccuracies or outdated information, please inform us as soon as possible so we can update our records and continue providing quality service.

Policy Updates

This Privacy Policy may be updated from time to time and will be available on our website.

Privacy Policy Complaints and Inquiries

For any questions or complaints regarding our Privacy Policy, please contact us at sales@vipalibrarysupplies.com.au or call (03) 5987 2872.